IT Asset Management: An Overview
2025-08-30
Information Technology Asset Management (ITAM) is a structured approach to managing the lifecycle of IT assets, ensuring optimal value, cost-efficiency, compliance, and risk mitigation. As organizations increasingly depend on diverse technologies—including physical hardware, software, cloud services, and information assets—the role of ITAM has expanded to encompass multiple disciplines. This paper...
The Role of Citations and References in APA Style
2025-08-29
This student-friendly guide explains the importance of APA citations and references, highlights common mistakes to avoid, and offers practical tips and resources to help undergraduates write with clarity, accuracy, and academic integrity.
Understanding Runbooks, Policies, and Procedures in IT Service Management
2025-08-23
This paper examines the distinct roles of runbooks, policies, procedures, and guidelines in Managed Services Provider (MSP) environments and their collective contribution to effective IT Service Management (ITSM). Runbooks provide technical instructions for operational tasks, policies establish governance frameworks, procedures (or Standard Operating Procedures, SOPs) standardize workflows for com...
Artificial Intelligence for IT Operations (AIOps) and Automation: Trends, Integration, and Future Directions
2025-08-18
This article examines the rise of Artificial Intelligence for IT Operations (AIOps) as a transformative approach to managing the scale and complexity of modern digital infrastructures. It outlines core capabilities such as anomaly detection, event correlation, and automated remediation. It demonstrates how AIOps integrates with IT Service Management (ITSM) and Site Reliability Engineering (SRE) to...