The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
— Bill Gates
Managing the global network and telephony services, including design, engineering, operations, project execution, and outsourcing supplier management
Directing reviews of current systems, tools, and processes to determine appropriate changes to improve efficiency
Managing end-to-end lifecycle and delivery of various infrastructure technologies
Creating designs based on industry best practices, engineering standards, and support
Providing technical leadership as well as direction for level 3 escalations, incidents, and event management
Managing and optimizing infrastructure costs (budgeting, spend reporting, developing cost savings, forecasting)
Member of network CAB to review and approve all Network Services related production changes
Managing Major Incident and Problem management processes:
Creating incident-related performance analysis and reporting for review by senior leadership
Developing procedures and processes that ensure tracking and completion of Major Incident Management action items
Post Incident documentation review, Problem Management, and RCA review
Providing leadership and guidance to service owners, engineers, and cross-functional teams.
Teaching advanced undergraduate Cybersecurity, Cisco, and Microsoft classes Online:
Innovation and Transformation. Seeking ways to improve automation, consolidation, and cost reduction without compromising quality, data integrity, availability, and security. Leading teams of experts in their respective disciplines and partners with the Lines of Business for product design, development, testing, and collaboration.
Project Management. Support projects and initiatives that involve IT Infrastructure and Operations functional areas. Depending on the project, assume the responsibilities of a Project Manager, Project Coordinator, or Lead Engineer.
Highest-level escalation contact for enterprise-wide crisis issues. Responsible for resolving issues and working on the most challenging problems. Interfacing with vendors to resolve issues and identify hardware and software upgrades or enhancements to address and resolve problems. Requiring advanced knowledge of Cisco switches and routers, Juniper NetScreen firewalls, and other products. Exhaustive understanding of networking protocols and technologies, including TCP/IP, MPLS, EIGRP, OSPF, HSRP, STP, VLANs, LWAPP, IPv6, QoS, and BGP, as well as expert hands-on experience with Windows Server infrastructure, including Active Directory, DNS, DHCP, DFS, Group Policies, Certificate Authority, NPS/RADIUS, and many others; VMware vSphere 5/4 and Microsoft Hyper-V virtualization products.
Znannia-Press Publishing House, Ltd.
June 2001 – December 2004
Managed IT department
Performance management, year-end reviews, employee hiring
Procurement and vendor management
Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
Managed heterogeneous infrastructure consisting of Windows NT/2000/2003, FreeBSD, and Linux servers; MySQL and MS SQL databases; Microsoft Exchange, Sendmail, Cyrus IMAP, and Postfix email servers.
Re-designed and installed LAN/WAN to improve network performance by 30%.
Tested desktop applications and operating systems to ensure overall infrastructure stability and performance.
Developed curriculum and delivered computer security awareness training for management, staff, and customers.
Znannia Society, Kyiv Regional Organization
November 1996 – June 2001