Software Asset Management: Optimizing the Value of Software Investments
2025-09-13
Software Asset Management (SAM) is a core discipline within Information Technology Asset Management (ITAM) that focuses on the governance, optimization, and compliance of software assets across their lifecycle. As organizations increasingly rely on software applications and subscriptions, SAM ensures that licensing, usage, and costs are managed effectively. This article builds upon previous discus...
Major Incident Response Protocols in ITSM: What They Are, Why They Matter, and How to Build Them
2025-09-10
This article explores how IT organizations can design and implement effective Major Incident Response Protocols. It explains the role of frameworks and playbooks, highlights real-world examples, outlines governance and training practices, and shows how metrics and AIOps drive resilience and faster recovery.
Hardware Asset Management: A Core Domain of IT Asset Management
2025-09-06
Hardware Asset Management (HAM) is a fundamental component of Information Technology Asset Management (ITAM), focusing on the lifecycle management of physical IT hardware. As organizations expand their reliance on IT infrastructure, HAM provides the discipline needed to optimize costs, reduce risks, and ensure compliance. This article builds upon a prior overview of ITAM, offering an in-depth expl...
Artificial Intelligence in Academia: Transforming Learning, Teaching, and Research
2025-09-03
Artificial Intelligence is reshaping academia across multiple dimensions. It serves as a learning tool through adaptive tutoring and writing support; as a subject of study, building student literacy and ethical awareness; and as a workplace competency, preparing graduates to use enterprise tools like Copilot, Duet AI, and Claude in professional settings. AI also accelerates research, streamlines a...