AI-Driven Incident Management
2025-09-17
AI-driven incident management is transforming IT operations by shifting from reactive firefighting to proactive resilience. This article examines predictive analytics, intelligent triage, automated remediation, and governance strategies that enable IT leaders to reduce downtime, lower costs, and improve business continuity.
Software Asset Management: Optimizing the Value of Software Investments
2025-09-13
Software Asset Management (SAM) is a core discipline within Information Technology Asset Management (ITAM) that focuses on the governance, optimization, and compliance of software assets across their lifecycle. As organizations increasingly rely on software applications and subscriptions, SAM ensures that licensing, usage, and costs are managed effectively. This article builds upon previous discus...
Major Incident Response Protocols in ITSM: What They Are, Why They Matter, and How to Build Them
2025-09-10
This article explores how IT organizations can design and implement effective Major Incident Response Protocols. It explains the role of frameworks and playbooks, highlights real-world examples, outlines governance and training practices, and shows how metrics and AIOps drive resilience and faster recovery.
Hardware Asset Management: A Core Domain of IT Asset Management
2025-09-06
Hardware Asset Management (HAM) is a fundamental component of Information Technology Asset Management (ITAM), focusing on the lifecycle management of physical IT hardware. As organizations expand their reliance on IT infrastructure, HAM provides the discipline needed to optimize costs, reduce risks, and ensure compliance. This article builds upon a prior overview of ITAM, offering an in-depth expl...
Artificial Intelligence in Academia: Transforming Learning, Teaching, and Research
2025-09-03
Artificial Intelligence is reshaping academia across multiple dimensions. It serves as a learning tool through adaptive tutoring and writing support; as a subject of study, building student literacy and ethical awareness; and as a workplace competency, preparing graduates to use enterprise tools like Copilot, Duet AI, and Claude in professional settings. AI also accelerates research, streamlines a...
IT Asset Management: An Overview
2025-08-30
Information Technology Asset Management (ITAM) is a structured approach to managing the lifecycle of IT assets, ensuring optimal value, cost-efficiency, compliance, and risk mitigation. As organizations increasingly depend on diverse technologies—including physical hardware, software, cloud services, and information assets—the role of ITAM has expanded to encompass multiple disciplines. This paper...
The Role of Citations and References in APA Style
2025-08-29
This student-friendly guide explains the importance of APA citations and references, highlights common mistakes to avoid, and offers practical tips and resources to help undergraduates write with clarity, accuracy, and academic integrity.
Understanding Runbooks, Policies, and Procedures in IT Service Management
2025-08-23
This paper examines the distinct roles of runbooks, policies, procedures, and guidelines in Managed Services Provider (MSP) environments and their collective contribution to effective IT Service Management (ITSM). Runbooks provide technical instructions for operational tasks, policies establish governance frameworks, procedures (or Standard Operating Procedures, SOPs) standardize workflows for com...
Artificial Intelligence for IT Operations (AIOps) and Automation: Trends, Integration, and Future Directions
2025-08-18
This article examines the rise of Artificial Intelligence for IT Operations (AIOps) as a transformative approach to managing the scale and complexity of modern digital infrastructures. It outlines core capabilities such as anomaly detection, event correlation, and automated remediation. It demonstrates how AIOps integrates with IT Service Management (ITSM) and Site Reliability Engineering (SRE) to...