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I write because I don’t know what I think until I read what I say.
— Flannery O’Connor

Major Incident Response Protocols in ITSM: What They Are, Why They Matter, and How to Build Them
2025-09-10 This article explores how IT organizations can design and implement effective Major Incident Response Protocols. It explains the role of frameworks and playbooks, highlights real-world examples, outlines governance and training practices, and shows how metrics and AIOps drive resilience and faster recovery.