The Fishbone Diagram: Root Cause Analysis Technique – A Deep Dive
2025-11-29
Explores the Fishbone Diagram (Ishikawa) as a structured root cause analysis technique within ITIL Problem Management. Examines real-world ITSM applications, integration with other RCA methods, and digital tooling, while referencing its origins in manufacturing and healthcare for cross-domain insight.
Fault Tree Analysis: Root Cause Analysis Technique – A Deep Dive
2025-11-22
Fault Tree Analysis (FTA) is a structured, deductive root cause analysis method used to identify and visualize potential causes of system failures. This article explores FTA’s origins in safety engineering, its logical diagramming structure, key symbols, quantitative and qualitative analysis techniques, and modern applications across IT service management, cybersecurity, and infrastructure reliabi...
Pareto Analysis in ITIL Problem Management: Harnessing the 80/20 Principle for ITSM Excellence
2025-11-08
This deep-dive explores the 80/20 Pareto Principle in ITIL Problem Management, demonstrating how identifying the ‘vital few’ causes can drive significant reductions in incidents, optimize resources, and enhance continual service improvement within ITSM environments.
The 5 Whys Root Cause Analysis Technique: A Deep Dive
2025-11-01
Explores the 5 Whys root cause analysis method, detailing its ITSM applications, benefits, and limitations, with practical examples and references for effective problem management.
The Holistic Scope of IT Asset Management: Unifying Hardware, Software, Cloud, Information, and SACM Domains
2025-10-11
IT Asset Management (ITAM) integrates Hardware, Software, Cloud, Information, and Service Asset & Configuration Management into a unified framework. Together, these domains ensure governance, compliance, cost control, and alignment of IT assets with business goals across their lifecycles.
Riding the Waves of Cloud Adoption: A Historical Analysis
2025-10-08
This article traces the history of cloud adoption through three major waves, from early cost-driven lift-and-shift migrations to enterprise expansion and today’s cloud-native strategies. It highlights what worked, what failed, and the lessons learned, showing how past experiences guide current drivers like AI, scalability, and modernization.
Service Asset and Configuration Management: Integrating Assets with IT Services
2025-10-04
Service Asset and Configuration Management (SACM) provides governance of IT assets and their relationships through the CMDB. By linking hardware, software, cloud, and information assets to services, SACM enables visibility, compliance, risk reduction, and stronger IT-business alignment.
Information Asset Management: Governing Data as a Strategic Resource
2025-09-27
Information Asset Management (IAM) treats data as a critical business resource. It focuses on classification, governance, security, retention, and compliance. By aligning data with regulations and business needs, IAM reduces risk, ensures integrity, and maximizes the value of organizational information.
CMDB Modernization: From Static Records to Intelligent Service Maps
2025-09-24
This article examines CMDB modernization, demonstrating how organizations can transition from static asset records to dynamic, intelligent service maps. It highlights automation, AI integration, FinOps alignment, and governance practices that transform the CMDB into a strategic enabler of resilience, cost control, and business value.
Cloud Asset Management: Governing IT Resources in the Cloud Era
2025-09-20
Cloud Asset Management (CAM) governs virtual resources, SaaS, and cloud services across their lifecycle. By focusing on provisioning, optimization, and retirement, CAM helps organizations control costs, prevent cloud sprawl, ensure compliance, and align consumption with business goals.